Gameflip Guarantee: Coverage, Exclusions, and Claims

What is the Gameflip Guarantee?

The Gameflip Guarantee is an automatic buyer protection program that covers all purchases made on the Gameflip platform. It ensures that buyers receive their item as described or get a full refund to their original payment method.

Key Guarantee Timeframes & Rules

• Dispute Deadline: Claims must be filed within 3 days of receiving your order (before auto-completion).
• Support Response Window: You must reply to Gameflip Support requests within 48 business hours or your claim may be closed.
• Refund Issue: Approved refunds are returned in full to your original payment method.

What is Covered by the Gameflip Guarantee?

You are eligible to open a claim and receive a refund if:

• Non-Delivery: You don’t receive your order.
• Defective Product: The item you receive doesn’t work or is invalid (e.g., used digital code).
• Mismatch: The item doesn’t match the description in the seller's listing.
• Undelivered Service: A Service session you booked is not delivered.

What’s NOT Covered (Exclusions)?

The Gameflip Guarantee does not apply under the following conditions:

• Completed Transactions: You completed the transaction despite having problems with your order.
• Buyer’s Remorse: You changed your mind after purchasing.
• Self-Arranged Shipping: The item is damaged or lost when you arrange your own shipping or pick-up.
• Bot-Traded / Escrowed Items: The item was delivered via bot trade (escrowed), since these are guaranteed to match the listing.
• Off-Platform Transactions: The transaction occurred outside of Gameflip, which is prohibited by our Terms of Use.

How to File a Claim or Open a Dispute

Follow these steps to halt transaction completion and request a refund:

1. Contact the seller: Contact the seller and explain the problem.
2. Hold the Order: On the purchase page, click “I have an issue with the item I received.” (This automatically pauses the 3-day auto-completion timer). 
3. Submit Evidence: Describe the issue clearly and attach relevant screenshots or proof.
4. Escalate to Gameflip Support: If the seller cannot resolve the issue, escalate the dispute to Gameflip Support for a final review.

Important Notes on Disputes

• Finality: All decisions made by Gameflip Support regarding claims and appeals are final.
• Fraud Policy: Filing fraudulent claims or initiating payment chargebacks after receiving an item will result in permanent account suspension.
• The Gameflip Guarantee is not a product warranty.

When a Refund is Approved

All refunds are issued in the same amount and payment method used for the original purchase. Please check this FAQ article for more information on how our refund process works.